Refund & Cancellation Policy
Due to the nature of digital products, purchases are generally non-refundable once the product has been successfully delivered, downloaded, accessed or made available to the customer.
Customers should review the product description, features, requirements and pricing before purchasing.
Technical or access issues
If a customer has successfully completed payment but cannot access or receive the purchased digital product because of a technical issue attributable to SK Tech Lab, the customer should contact support within 7 days of purchase.
SK Tech Lab will first attempt to resolve the delivery or access problem.
When a refund may be considered
- Duplicate payment caused by a payment or technical error
- Payment completed but the product was not delivered and cannot be delivered
- SK Tech Lab is unable to provide the purchased product or service because of an issue on its side
Generally non-refundable situations
- The customer changes their mind after purchase
- The customer purchased the wrong product
- The customer did not review the product description
- The customer's own device, software or internet connection prevents use of the product
Refund processing
Approved refunds will normally be initiated to the original payment method. The time required for the refund to appear may depend on the customer's bank, card issuer, UPI provider or payment service provider.
Cancellation
Because digital products may be delivered or made accessible immediately after successful payment, orders generally cannot be cancelled once delivery or access has been initiated.
How to request support or a refund review
Email support@sktechlab.com with your order or transaction ID, registered email, product name and a description of the issue.
This policy does not affect any rights or remedies available to customers under applicable law.